Shipping & Returns
Shipping Policy
We currently ship within the United States.
Processing Time
Orders are typically processed within 2–3 business days
Orders placed on weekends or holidays will be processed the next business day
Shipping Method
Shipping rates are calculated at checkout
Important Notes
Fora Dermatology is not responsible for delays caused by carriers, weather, or incorrect shipping addresses
Please double-check your shipping information before submitting your order
If a package is marked as delivered by the carrier but not received, customers must contact the carrier directly.
Returns & Exchanges Policy
All sales are final.
We do not accept returns or exchanges on:
Opened or used products
Skincare products purchased online
Promotional or discounted items
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
messages@loveurskin.com
Include:
Order number
Photos of the damaged item(s) and packaging
Approved replacements will be shipped at no additional cost. Refunds are not guaranteed and are reviewed on a case-by-case basis.
Lost or Stolen Packages
Fora Dermatology is not responsible for lost or stolen packages once marked as delivered by the carrier. We recommend shipping to a secure location.
Contact Information
For questions regarding online orders:
messages@loveurskin.com
704.230.1302